COMPARISON OF PORTFOLIO APPLICATION USING BALANCED SCORECARD (BSC) AND CRITICAL SUCCESS FACTORS (CSF) TECHNIQUES

Abstract

Needs good planning complete and thorough in utilizing and developing information technology in an organization. A strategic planning of IS/IT describes the various tools, techniques, and frameworks for management to align IS / IT with business strategy. Strategic planning of information systems relates to the identification of a information systems/applications portfolio and technologies needed to support organizational success. Conducted a comparative analysis of application portfolio using the tools BSC (Balanced Scorecard) and CSF (Critical Success Factor) case study in University XYZ to find out the best analytical techniques between BSC and CSF. The analysis is performed starting from the vision, mission, business direction, business objectives COBIT, analysis of information needs and analysis of application requirements and then make comparisons with the goal of COBIT IT standards. From the results of comparative analysis can be known best analytical techniques used in University XYZ is Balanced Scorecard (BSC), because it has the bigger percentage with COBIT standards of IT goal than the other analytical techniques.