IDENTIFYING WASTE USING VALUE STREAM MAPPING TO ACCELERATING PATIENT FLOW: A CASE STUDI IN EMERGENCY DEPARTMENT OF RSUD Dr MOEWARDI

Abstract

Overcrowding is a serious problem in many hospital. This condition have become global and public health problems. Spending long time to wait in ED causes queuing of patient and delaying proces of services. Emergency Department (ED one of foremost services in hospital that often faces the queuing problems. Abnormal queuing of patient causes work process very busy, appearing many problems and making medical and non medical staffs not comfortable to work. Inefficient of queuing will have impact for hospital services widely, such as quality, safety of services and hospital financial. The leader must be aware and do mitigation to increase queuing efficiency in hospital. The study aimed to understanding waste during patient treatment in emergency department until admission to inpatient unit.