CORRELATION BETWEEN APLICATION OF THERAPEUTIC COMMUNICATION WITH PATIENT SATISFACTION IN EMERGENCY ROOM ISLAMIC HOSPITAL SURABAYA

Abstract

In nursing practice, communication is an important tool for the therapeutic relationship that can affect the quality of nursing services. Communication is very important because it can affect the level of patient satisfation with health care provided. Dissatifaction is often cause by bad communication going on with the patient. In this study using the correlation method is measuring patient satisfaction with nursing therapeutic communication. The research was conducted at the islamic hospital surabaya. Number of sample in the study of 82 patients were treated by the emergency room. Results of this study showed the results pf p = 0.000, wich means there is a significant relationship (H0 is rejected), and the statisticial results where the majority of patients are not satisfied to the conversation that they did with nurses both verbally and nonverbally. It is shown that in effective communication is still happening in the everday practice of nurses at the islamic hospital surabaya. For to solve this evidence, we need to provide nursing training for increase nurse therapeutic communication, also need continous evaluation.