@article{Andini_Adriansyah_Firdausi_Layland_2020, title={Analysis of Social Insurance Administration Organization Member Satisfaction Level of Class I, Class Ii and Class Iii in Wonocolo District, Surabaya City, East Java, Indonesia}, volume={1}, url={https://conferences.unusa.ac.id/index.php/SIHC19/article/view/486}, abstractNote={<p>One of Universal Health Coverage (UHC) program for Indonesia is the Social Insurance<br>Administration Organization or Badan Penyelenggara Jaminan Sosial (BPJS). There are two kinds of BPJS<br>program i.e Health BPJS and Employment BPJS. The aim of this study is to find out the satisfaction level of<br>member classes of BPJS health program member. Quality of product and service will determine the satisfaction<br>of the patient. BPJS and health facilities should have good service quality intangible, reliability, responsiveness,<br>and empathy. This study used primary data with Analytical Descriptive as research design with a cross-sectional<br>approach to be able to measure the satisfaction level of BPJS member. The results of the study showed that<br>satisfaction was significantly related to patient satisfaction at all levels of care class. The overall strength was<br>quite strong (Coefficient> 0.50). The highest coefficient was almost entirely in care class 2, meaning that<br>dimensions of reliability, responsiveness and were not strong enough to relate to satisfaction of class 2<br>respondents. Coefficient class 3 respondents were the highest among other classes on the tangible dimension on<br>the satisfaction of class 3 respondents. So that it could be concluded that the satisfaction of class 1, grade 2 and<br>grade 3 BPJS members in Wonocolo District, Surabaya City, East Java showed that there was no difference in<br>each tangible, reliability, responsiveness, assurance and empathy categories.</p>}, number={1}, journal={PROCEEDING SURABAYA INTERNATIONAL HEALTH CONFERENCE 2019}, author={Andini, Ary and Adriansyah, Agus Aan and Firdausi, Nurul Jannatul and Layland, Adam}, year={2020}, month={Jun.}, pages={14–18} }