The Relationship Of Hospital Facilities And Physician Service With Health Service Utilization On Poli General In The Hospital Islam Surabaya - A.Yani
Keywords:
Health Service Utilization, Facilities Hospital, Physician Service, Patients General PolyAbstract
The utilization of health services in the Hospital Islam Surabaya-A. Yani is still not optimal, because
the visits data on public clinics during the last three years has decreased. So the research aims at analyzing the
facilities hospital and physician service with the utilization services health. Type of this research is quantitative
with design cross-sectional. Method purposive sampling a population of 4,038 and sample of 119 respondents.
Independent variable is hospital facilities and physician service, the dependent variable utilization of health
services. Research instrument using univariate analysis with questionnaires and bivariate with a chi-square test.
The results showed that 71 (59,7%) respondents said facilities hospitals less, 94 (79,0%) respondents said the
physician service good and 71 (59,7%) respondents said utilizing health service. The results of the research Is
there are of the relationship between the variable of hospital facilities (ρ=0,026 < 0,05) and physician service
(ρ=0,003 < 0,05) with utilization of health service in poly general in the hospitals Islam Surabaya-A. Yani and
has a weak relationship. The advice given is to immediately realize the plan to build a parking lot, maintain and
improve the physician service.
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