Effect of Caring Behavior Training on Patient Anxiety: A Study in the Inpatient Installation of Surabaya Islamic Hospital
Keywords:Caring Behavior Training, Caring Behavior, Patient Anxiety, Nurses
Background: Patient anxiety on nurses' caring behavior is an important predictor of hospital
services. Caring training is expected to improve caring behavior and reduce patient anxiety. This study aims to
explore the effect of caring behavior training on patient anxiety in the inpatient installation of Surabaya Islamic
Hospital. Method: This study used a quasy-experiment design and pre-post test control group. A total of 36
nurses (18 intervention groups and 18 control groups) were included as respondents. The study instrument was in
the form of observation sheets and questionnaires. Data analysis using paired t-test and independent t-test.
Results: The implementation of nurse caring behavior can reduce the patient's anxiety level and increase patient
satisfaction with hospital services. The increase in patient satisfaction with nursing services provided by nurses
before and after getting caring behavior training and mentoring was lower than the implementation of caring
behavior and nurse motivation before and after getting caring behavior training. Conclusion: The study shows
caring behavior training has a positive impact on patient anxiety. Patient anxiety decreased significantly after
nurses received training and mentoring on caring behavior. Therefore hospital management needs to carry out
caring training routinely to maintain nurses' caring behavior so that they can provide service satisfaction for
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